Terms of service
1. Overview
Welcome to Equine Tails. Throughout this website, the terms "we", "us" and "our" refer to Equine Tails.
Equine Tails operates this online store and website, including all related information, content, features, products and services (collectively, the "Services"), in order to provide you with a curated shopping experience. Our store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products to you.
By accessing, browsing or purchasing from our website, you agree to be bound by these Terms of Service ("Terms"), including any additional policies referenced herein. If you do not agree with these Terms, you may not access or use our Services.
2. Eligibility & Account Responsibility
By using our Services, you confirm that you are at least the age of majority in your country of residence or that you have obtained consent from a legal guardian.
When creating an account or placing an order, you agree to provide accurate, current and complete information, including billing, shipping and contact details. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
Accounts may not be transferred, sold or shared with third parties.
3. Products & Availability
We make every reasonable effort to display our products accurately. However, product colors, textures or appearance may vary depending on screen settings and lighting conditions.
All product descriptions, availability and pricing are subject to change at any time without notice. We reserve the right to discontinue or limit the sale of any product at our sole discretion.
4. Orders & Contract Formation
Placing an order on our website constitutes an offer to purchase. The automatic order confirmation email you receive after placing an order does not constitute legal acceptance of the offer.
An order is considered legally accepted only once payment has been successfully processed and the goods have been dispatched, or we have otherwise expressly confirmed acceptance of the order.
We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, availability issues, or operational limitations. If an order is cancelled after payment, a full refund will be issued.
Orders are intended for personal use only and not for resale unless expressly agreed otherwise.
5. Prices, Taxes & Payments
All prices are displayed in EUR. All prices displayed on this website include Greek VAT (24%) where applicable. Shipping fees, customs duties or import taxes (if applicable) are not included in product prices and are the responsibility of the customer.
We accept payment through secure third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.
6. Shipping & Delivery
Delivery times provided are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs authorities or events beyond our control.
Risk of loss transfers to the customer upon delivery of the goods in accordance with applicable European consumer protection laws.
7. Right of Withdrawal (EU Customers)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, in accordance with EU consumer protection laws.
To exercise this right, you must notify us by email at info@equinetails.com before the withdrawal period expires. Returned items must comply with the conditions outlined in our Refund Policy.
8. Returns & Refunds
Returns and refunds are handled strictly in accordance with our Refund Policy, which forms an integral part of these Terms.
9. Intellectual Property
All content on this website, including text, images, graphics, logos, designs and trademarks, is the property of Equine Tails or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute or use any content for commercial purposes without our prior written consent.
10. Third-Party Tools & Links
Our Services may include tools or links provided by third parties. We do not control or endorse these third-party services and are not responsible for their content, accuracy or functionality.
Your use of third-party tools or websites is at your own risk.
11. Shopify Platform Disclaimer
Our store is hosted on Shopify. While Shopify provides the technical platform, all transactions and sales are conducted directly between you and Equine Tails.
You agree that Shopify bears no responsibility for any aspect of your purchase, including product quality, delivery or refunds.
12. User Feedback
Any feedback, reviews or suggestions submitted to us may be used by Equine Tails for marketing or operational purposes without compensation, provided such use complies with applicable laws.
13. Errors & Omissions
Occasionally, information on our website may contain errors or inaccuracies. We reserve the right to correct such errors and to update or cancel orders affected by incorrect information at any time.
14. Limitation of Liability
To the fullest extent permitted by law, Equine Tails shall not be liable for any indirect, incidental or consequential damages arising from the use of our Services or products.
All products are provided "as is" and "as available", without warranties of any kind except where required by law.
15. Indemnification
You agree to indemnify and hold harmless Equine Tails, its partners and service providers from any claims arising from your breach of these Terms or misuse of the Services.
16. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Greece. Any disputes shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.
17. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect upon publication on our website. Continued use of the Services constitutes acceptance of the updated Terms.
18. Electronic Invoicing
Retail receipts are issued electronically upon successful payment of an order. The receipt is sent automatically to the email address provided by the customer during checkout.
Invoices for wholesale or business purchases are issued upon request and may require additional company information.
19. Email Marketing & Communications
By subscribing to our newsletter or creating an account, you agree to receive marketing communications from Equine Tails. We use Klaviyo to manage our email marketing.
You may unsubscribe at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at info@equinetails.com. Unsubscribing from marketing emails will not affect transactional emails related to your orders.
We will not share your email address with third parties for their own marketing purposes.