Shipping policy
Last updated: March 2026
PROCESSING TIME
All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.
SHIPPING CARRIER
All orders are shipped via a trusted international courier, ensuring fast, reliable, and fully tracked delivery worldwide.
SHIPPING RATES
Shipping rates are calculated at checkout based on your delivery destination. We offer free shipping on qualifying orders as follows:
Europe (Group 1 — EU countries): Free shipping on orders over €100 Europe (Group 2 — UK, Switzerland, Norway): Free shipping on orders over €120 United States: Free shipping on orders over €150 Canada & Australia: Free shipping on orders over €200 Rest of World: Free shipping on orders over €250
ESTIMATED DELIVERY TIMES
Delivery times vary by destination and are estimated from the date of dispatch:
Europe: 2–5 business days United States: 3–5 business days Canada & Australia: 4–7 business days Rest of World: 5–10 business days
Please note that delivery times are estimates and may vary due to customs processing, public holidays, or unforeseen circumstances beyond our control.
CUSTOMS & IMPORT DUTIES
Duties & import taxes (DDP): For international orders, any applicable customs duties and import taxes are calculated and added at checkout, so you pay the full landed cost upfront — no surprise fees on delivery. Orders within the EU and domestic orders are not subject to additional import charges.
FAILED DELIVERY & RETURN TO SENDER
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs duties, a handling and return shipping fee will be deducted from any applicable refund. Please ensure your delivery address is correct at the time of placing your order.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive an email with your tracking number and a link to track your shipment in real time.
QUESTIONS
For any shipping-related enquiries, please contact us at info@equinetails.com.